Nature of Position:
Under the direction of the Director of Publications, the Publications Administrative Assistant is responsible for supporting the Publications team and works closely with AASHTO’s Administration team providing reception-related support.
The position coordinates all fulfillment activities and inventory maintenance, working closely with the third-party fulfillment contractor; updates distribution lists and provides education and outreach to membership regarding critical publication releases; schedules and distributes publications in print and digital formats through online system to member for new publication mailings; fields numerous customer service questions on a daily basis; updates ISBN logs and copyright registrations; assists with digitizing and storage projects; assists with meeting logistics and shipments; assists with publication production tasks; assists with publication marketing research; distributes division mail; and other tasks as assigned.
The incumbent also holds some reception related responsibilities for the overall organization, and is seated at the office’s main entrance. These responsibilities include:
-Greeting visitors arriving for AASHTO-related business, and communicating with the building and AASHTO staff as needed to support the visitor management process.
-Serving as the first point of contact for office/ building-related matters, such as maintenance requests identified by staff and deliveries to the office; and informing key Administration staff so they may address these requests appropriately.
-Reviewing voicemails to AASHTO’s general voicemail box, and routing them appropriately.